Terms and Conditions


A full refund will be provided to any goods returned to me, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to me within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.


The privacy of your customer data, orders and credit cards are important to me. I will not disclose or sell your customer data to any third party. I will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on my servers nor in my premises. Your credit card details are processed in real time by an independent payment gateway authorised by my bank, using secure encryption.

Delivery Times

I will process your order within two business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. I will send you an email notifying you when your order has been shipped. 


I use Pass The Parcel couriers, unless specifically requested by you. Please refer to www.passtheparcel.co.nz for their current delivery timeframes. Parcels sent to rural delivery addresses are delivered to your local rural delivery driver to complete. 

© Copyright Thistle & Tig
New Zealand